The Story
If a baby were to abandon all attempts at walking because of one fall, Nike would be todays leading manufacturer of hand and knee pads instead of sneakers, since grownups would still be crawling. Learning, development, and the achievement of goals result from assessing failure, adjusting methods, and trying again. Thats where TQM and continuous improvement cycles come into play. TQM for Technical Groups: Total Quality Principles for Product Development presents proven techniques for motivating technical staff, along with specific real world examples of their applications. The authors provide stepbystep instructions for using TQM in product development, for the enhancement of productivity, morale, and customer and shareholder satisfaction.
Description
If a baby were to abandon all attempts at walking because of one fall, Nike would be todays leading manufacturer of hand and knee pads instead of sneakers, since grownups would still be crawling. Learning, development, and the achievement of goals result from assessing failure, adjusting methods, and trying again. Thats where TQM and continuous improvement cycles come into play. TQM for Technical Groups: Total Quality Principles for Product Development presents proven techniques for motivating technical staff, along with specific real world examples of their applications. The authors provide stepbystep instructions for using TQM in product development, for the enhancement of productivity, morale, and customer and shareholder satisfaction.
